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Returns policy

  • Blank items (without personalization) can be returned under certain conditions.
  • Personalized items are not eligible for return.

Blank items (without personalization)

You have 14 days from receipt of your order to request a return from your customer area, under the heading "My orders", by choosing the reason "The item is not suitable".

  • For private customers, the refund will be made without penalty, except for the cost of return.

  • For professionals, self-entrepreneurs, associations or professional use detected by our system: the return request will be examined by our services. It may not be accepted. In the event of acceptance, 25% of the order amount will be deducted to cover administration costs, in addition to the return costs.

Once the request has been validated, you will be able to: return the items at your own expense or use a prepaid label (the cost of which will be deducted from the refund).

Conditions :

- After 14 days, no return request will be accepted.
- No parcel without a return number will be accepted.
- Refunds will be made within 14 calendar days of receipt of the parcel.
- For sanitary reasons, certain items (masks, underwear, etc.) cannot be returned.
- Items must be returned in their original condition and packaging (unworn, unwashed, unmodified).
- You are responsible for the return until we receive your package. We advise you to keep proof of shipment.
- We do not offer exchanges. You must request a return and place a new order.


Defective product or missing item?

Please create a complaint from your customer area by choosing the appropriate reason.

Personalized items :

Items cannot be returned if they have been personalized (marking, embroidery, etc.).
No returns or exchanges possible.
Not subject to the legal withdrawal period (art. L221-28 3° of the French Consumer Code).

To ensure that the product and personalization correspond perfectly to your expectations, we strongly recommend that you order a sample before placing your order.

Complaints must be made via your customer area.